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Author Question: Why did you do that? This question may: A) Make clients feel defensive. B) Bring out client ... (Read 79 times)

Kikoku

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on: Jul 31, 2018
Why did you do that? This question may:
 
  A) Make clients feel defensive.
  B) Bring out client reasons for what they did.
  C) Help clients think about what they did and why.
  D) All of the above

Question 2

Which of the following is a TRUE statement?
 
  A) Closed questions can overwhelm clients.
  B) Interviewers can totally control the session using closed questions.
  C) Specific critical details can be expressed using closed questions.
  D) All of the above


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qytan

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Reply #1 on: Jul 31, 2018
Answer to Question 1

D

Answer to Question 2

D


Kikoku

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Reply #2 on: Jul 31, 2018
Thanks


qytan

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Reply #3 on: Jul 31, 2018
Welcome :)


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