When communicating with clients over the phone, counselors should ...

[HudsonKB16]

When communicating with clients over the phone, counselors should
 
  a. inform the client that he or she must speak to the counselor face-to-face because
   phone communication of confidential issues is unethical.
   b. assume that the conversation cannot be intercepted due to encryption software on
   cell phones.
   c. acknowledge that the client is receiving services to unknown callers reporting
   that they know the client.
   d. state information off the record and informally if the client and counselor have
   good rapport.
   e. attempt to verify the client's identity, and demonstrate caution and
   professionalism when discussing confidential information.

Question 2

According to Perls, living in the here-and-now leads to
 
  (a) fuller awareness.
  (b) imbalance.
  (c) flux.
  (d) a lack of foresight.

[tsternbergh47]

Answer to Question 1

e

Answer to Question 2

a

[HudsonKB16]

Both answers were spot on, thank you once again

[tsternbergh47]

Great! Please up vote