The breakeven point is the point at which ________ and _______ ...

[lilldybug07]

The breakeven point is the point at which ________ and _______ are equal.
 
  Fill in the blank(s) with correct word

Question 2

Explain how enhanced quality should be the focus of an operation's improvement philosophy.
 
  What will be an ideal response?

[Joy Chen]

Answer to Question 1

total revenue, total cost

Answer to Question 2

A quality system involves several steps: establish standards, identify defects, track defects, and implement a problem-solving strategy to correct defects that occur.
Spot checking strategies by the manager and chef are useful for evaluating quality. They might, for example, order the same meal during two different shifts and see whether the meal is the same. They should evaluate the plating, speed of delivery, and quality, and confirm that a standardized recipe was followed. Managers may take daily or weekly notes to record their findings and communicate issues to the appropriate staff members.

[lilldybug07]

Excellent

[nothere]

Thanks for the timely response, appreciate it