An employee who works a 12 hour shift will be paid overtime, if ...

[kshipps]

An employee who works a 12 hour shift will be paid overtime, if the company uses the 0/40 guideline for paying overtime.
 
  Indicate whether the statement is true or false

Question 2

Explain the importance of high-quality customer service to the marketing of a restaurant or foodservice operation.
 
  What will be an ideal response?

[flannelavenger]

Answer to Question 1

FALSE

Answer to Question 2

Managers who deliver high-quality customer service identify customers' expectations and consistently exceed them. They provide products and services that create value for their customers, and create profits for their organizations. Since marketing is the formal process of telling and showing potential customers how their needs and wants will be met by a business, managers must ensure their operations' expected quality and service levels are consistent with their marketing efforts. They do so by reviewing guest experiences at all key points of the guests' visit. Managers control these critical service points to identify the need for additional staff training or procedure revisions required to meet their operations' quality service targets.

Operations sell products, but they deliver service. Even if an establishment delivers quality product in an attractive setting at a fair price, poor service quality will result in customers who will not come back or recommend the establishment to others. As a result, a high level of professional service is needed to effectively market all types of restaurant and foodservice operations.