Answer to Question 1
The professional and accurate taking of guest orders is essential to high-quality service in every restaurant or foodservice segment because all guests expect their orders to be taken by qualified and knowledgeable servers. For servers in the QSR and fast-casual segments, professionalism dictates order taker friendliness and accuracy. Friendliness is essential because guest orders are processed quickly in these segments. An unfriendly server loses the opportunity to interact with guests on a personal level. Accuracy of order taking is especially important because speed of service is critical. Guests in these segments may not be on-premise for easy reclarification of orders.
For servers in the casual and fine-dining segments, professionalism means exhibiting the proper demeanor. A casual approach is appropriate in casual establishments, while a more formal demeanor is appropriate in most fine-dining operations. In both of the segments an emphasis on ensuring that guests enjoy the best possible dining experience is a key factor when taking guests' orders.
Answer to Question 2
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