Answer to Question 1
Managers use performance appraisals to discuss performance, establish goals, review issues, talk about development, and document performance. Basic procedures involve preparing by gathering information and allowing the employee to complete a self-evaluation form. During the meeting, the employee should be asked to review performance and then discuss possible areas of improvement and development plans. At the close, the manager should provide a summary, ask for comments, and determine whether any follow-up meetings are needed.
In discussing problems, observed performance should be compared with standard operating procedures and the gap identified. Reasons should be determined, conversations or retraining should be used, and behavior should be monitored to ensure the problem is resolved. If not, follow-up disciplinary action may be needed.
Answer to Question 2
B
The mammalian urinary system including the basic functional unit of the nephron.
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