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Author Question: What is the purpose of a customer service plan? a. To eliminate the need for employee service ... (Read 68 times)

JMatthes

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What is the purpose of a customer service plan?
 
  a. To eliminate the need for employee service training
  b. To tell what must be done to provide high-quality customer service
  c. To ensure facility-related service standards do not vary throughout the day
  d. To substitute for the service-related information included in a mission statement

Question 2

A kiosk convenience store would have which of the following characteristics?
 
  A) It would be large, usually more than 4,000 square feet.
 
  B) It would be small, usually less than 800 square feet.
 
  C) It would offer a wide variety of options, usually including groceries and a fast-food outlet.
 
  D) It would sell a variety of grocery products.


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aprice35067

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JMatthes

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Reply 2 on: Aug 2, 2018
Gracias!


ktidd

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Reply 3 on: Yesterday
:D TYSM

 

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