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Author Question: A code of ethics is easier to implement and enforce when what tools are implemented? a. Job ... (Read 41 times)

james9437

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on: Aug 2, 2018
A code of ethics is easier to implement and enforce when what tools are implemented?
 
  a. Job descriptions
  b. Business plans
  c. Policies
  d. Budgets

Question 2

Describe the moment of truth concept.
 
  What will be an ideal response?


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snackralk

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Reply #1 on: Aug 2, 2018
Answer to Question 1

C

Answer to Question 2

A moment of truth occurs each time a customer comes into contact with any aspect of the organization and gets an impression of the quality of its service. When guests have an opportunity to form an opinion about an operation, it results in a moment of truth. Moments of truth can be positive, and when they are customers will form a favorable impression of an operation and its service. Moments of truth can also be negative, and when they are customers will form an unfavorable impression of the operation. Moments of truth can occur before a customer arrives at an operation and in some cases can even occur after the customer has left an operation. Managers seek to manage moments of truth to ensure that their operations consistently offer customers high-quality service levels.


james9437

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Reply 2 on: Aug 2, 2018
Gracias!

okolip

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Reply 3 on: Yesterday
Great answer, keep it coming :)

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