Tools employed in Total Quality Management for problem solving and measurement are:
a. brainstorming and benchmarking
b. budgets and ratios
c. chronocyclegraph and pathway charts
d. QWL and QA
Question 2
Lean Six Sigma differs from Six Sigma in which of the following ways?
a. the PDCA cycle is not used in order to make the process leaner
b. it is used only for lean manufacturing operations
c. verifiable data are not needed in order to make decisions
d. reducing waste has been added to the Six Sigma concept