Author Question: What is the best procedure to follow when sending messages that are intended to be formal, official, ... (Read 46 times)

tth · **on:** Aug 2, 2018

What is the best procedure to follow when sending messages that are intended to be formal, official, or long-term, or that affect several persons in a related way?

a. arrange an appointment/meeting to communicate the message in person
b. convey the message using a written memo
c. send an e-mail to those involved
d. state the message as a contract or agreement

Question 2

Which of the following kinds of power is most likely to result in job satisfaction and performance in an organization?

a. expert and referent
b. information and connective
c. legitimate and charismatic
d. reward and coercive