Author Question: When anticipating guest needs, what does reading the need mean? What will be an ideal ... (Read 118 times)

NguyenJ · **on:** Aug 10, 2018

When anticipating guest needs, what does reading the need mean?

What will be an ideal response?

Question 2

Assume that you had been ordering meat products from a specific supplier for a long period of time. Would you still require receiving personnel to weigh every incoming container of meat products? Why or why not?

What will be an ideal response?

jharrington11 · **Reply #1 on:** Aug 10, 2018

Answer to Question 1

Anticipating guest needs is a combination of close observation and being able to interpret
nonverbal communication from the guest, referred to as reading the need, which

involves determining the guest's priorities.

Answer to Question 2

Experienced managers know that regardless of the amount of time the supplier has been used, the same basic principles of receiving must still be implemented in every food service operation. These principles include the careful weighing of meat products upon delivery to ensure the operation has received the amount of product they have ordered, and the prices they had intended and to identify any product overages or shortages.