The selection and placement of furniture: A) has a physical ...

[TVarnum]

The selection and placement of furniture:
 
  A) has a physical and psychological dimension.
  B) has no effect on the customer.
  C) has only a physiological dimension.
  D) allows the server to move effectively through the restaurant.
  E) satisfies the wants and needs of the customer.

Question 2

Explain the difference between the three performance dimensions and the three development dimensions.
 
  What will be an ideal response?

[mcomstock09]

Answer to Question 1

A

Answer to Question 2

The three performance dimensions are clarity, commitment, and standards, whereas the development dimensions are responsibility, recognition, and teamwork. Clarity refers to how well employees understand the goals and policies of a company and how clear they are about their own jobs. Commitment is the extent to which employees continually feel committed to achieving the goals of the company, the extent to which they accept the goals as being realistic, and the extent to which their performance is continually evaluated against the goals of the organization. Standards measure the degree to which employees feel that management emphasizes the setting of high standards of performance and the extent to which they feel pressure to continually improve their performance. Responsibility is the feeling employees have that they are personally responsible for the work they do, that supervisors encourage them to take the initiative, and that they have a real sense of autonomy. Recognition is the feeling that employees are rewarded for doing good work rather than receiving criticism and punishment as the predominant form of feedback. Teamwork is the perception of belonging to an organization that is cohesive, one where people trust one another, where employees feel personal loyalty and the sense that they belong to the company.

[TVarnum]

Excellent

[lcapri7]

Gracias!