Positive reinforcement is generally accepted as the most powerful ...

[sarasara]

Positive reinforcement is generally accepted as the most powerful consequence in shaping future behavior.
 
  Indicate whether the statement is true or false

Question 2

By involving employees in setting service standards, some believe standards will be:
 
  A) set higher than if management had set them.
  B) set too high.
  C) set lower than if management had set them.
  D) unrealistic.
  E) hard to maintain.

[14vl19]

Answer to Question 1

TRUE

Answer to Question 2

A

[sarasara]

TYSM

[Jsherida]

Thanks for the timely response, appreciate it