Author Question: Positive reinforcement is generally accepted as the most powerful consequence in shaping future ... (Read 65 times)

sarasara · **on:** Aug 10, 2018

Positive reinforcement is generally accepted as the most powerful consequence in shaping future behavior.

Indicate whether the statement is true or false

Question 2

By involving employees in setting service standards, some believe standards will be:

A) set higher than if management had set them.
B) set too high.
C) set lower than if management had set them.
D) unrealistic.
E) hard to maintain.