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Author Question: Managers can assess service quality using whichapproach? a. Check plates before they leave the ... (Read 63 times)

JGIBBSON

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on: Aug 10, 2018
Managers can assess service quality using whichapproach?
 
  a. Check plates before they leave the kitchen.
  b. Observe food preparation during the dinner rush.
  c. Randomly taste test items as the chef preparesthem.
  d. Monitor average time between order placementand delivery.

Question 2

When composite food cost percentages are compared unfavorably to standard food costs, the first control management should think of is:
 
  a. review menu analysis
  b. increase prices
  c. terminate the chef
  d. check portion control
  e. review the purchases.


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lkoler

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Reply #1 on: Aug 10, 2018
Answer to Question 1

D

Answer to Question 2

A


JGIBBSON

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Reply 2 on: Aug 10, 2018
Thanks for the timely response, appreciate it

jackie

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Reply 3 on: Yesterday
Gracias!

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