Which of the following is a simple forecasting method that can be used when data displays a seasonal or cyclical pattern without a trend:
a. Weighted Moving Average
b. Linear Regression
c. Exponential Smoothing
d. both a and b
e. both a and c
Question 2
When a customer arrives at a service, joins one line, and then switches to another line that appears to be moving faster, this is called:
a. Bailing
b. Balking
c. Reneging
d. Jockeying
e. Sanding