Which of the following trainings may be required for long-term ...

[Beheh]

Which of the following trainings may be required for long-term care dining service employees?
 
  a. Hand Hygiene Training
  b. HIPAA (Health Insurance Portability and Accountability Act) Training
  c. Fire Safety Training
  d. a and c
  e. a, b and c

Question 2

How can a manager use the communication skill of listening like a professional?
 
  a. To focus, maintain eye contact and ask clarifying questions
  b. Remind sender of their responsibility to send understandable message
  c. If thoughts wander, nod head to appear to be paying attention
  d. Formulate response while speaker is talking so lull doesn't occur

[frre432]

Answer to Question 1

E

Answer to Question 2

A

[Beheh]

Thank you!

[frre432]

Always glad to help...