How can the trainer motivate the trainee to pay attention and learn?
a. Relate content of training to success on the job
b. Threaten to report the employee to management
c. Through use of jokes, music and other props
d. If trainee fails to learn, it is their own fault
Question 2
Why is the four-step training method the choice of many hospitality operations?
a. Can be done one-on-one by an experienced employee
b. Least costly and time consuming of all methods
c. Most corporations employ trainers for openings
d. There are many online and video resources available