Author Question: This theory holds that when an organization is dealing with a crisis, it must develop a ... (Read 31 times)

clmills979 · **on:** Aug 11, 2018

This theory holds that when an organization is dealing with a crisis, it must develop a communication strategy to defend it.

A) image repair theory
B) uncertainty reduction theory
C) identity management theory
D) situation crisis communication theory
E) cognitive dissonance theory

Question 2

Which strategy of image repair theory is illustrated by We didn't do it?

A) mortification
B) evasion of responsibility
C) corrective action
D) denial
E) reduction of offensiveness