During mediation, a neutral third party is often referred to as ...

[londonang]

During mediation, a neutral third party is often referred to as a(n):
 
  a. ombudsman.
  b. mediator.
  c. arbitrator.
  d. all of the above

Question 2

________________ in the complaint process will produce (1) more objective and more thorough investigations, (2) a higher rate of sustained complaints and more disciplinary actions against guilty officers,
 
  (3) greater deterrence of police misconduct (through both general and specific deterrence), and (4) higher levels of satisfaction on the part of both individual complainants and the general public.
  a. Citizen involvement
  b. Internal review involvement
  c. Mediation
  d. Government review involvement

[Danny Ewald]

Answer to Question 1

Answer: d

Answer to Question 2

Answer: a