Answer to Question 1
Facilitators choose the content and the focus of a question by evaluating what is needed to move the discussion forward. For example if the group is stuck because they do not have adequate knowledge, the need is for questions that seek facts or clarification of concepts. If the discussion appears disjointed, a process question may be in order asking participants to choose a solution, predict what will happen, or to compare and contrast two situations. If a need to address emotions arises, affective questions can be used probing for opinions, feelings, attitudes, or beliefs. Behavior questions are useful if a plan of action is under discussion while several members have indicated they are not ready for that step. If that is the case, the focus of questions should be on the application of new knowledge, what they learned from past experiences, or how they can solve a problem. Table 10.2 provides examples of categories of questions with examples of application for specific group situations. Questions that put individuals on the spot by asking for justification for their actions or identifying blame are not likely to promote positive group dynamics.
Answer to Question 2
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