Author Question: An autocratic leader is one who makes most of the decisions alone. Indicate whether the statement ... (Read 128 times)

HudsonKB16 · **on:** Aug 22, 2018

An autocratic leader is one who makes most of the decisions alone.

Indicate whether the statement is true or false

Question 2

Effective telephone customer service skills include
a. answering the phone courteously.
b. putting a smile in your voice by using a friendly tone.
c. speaking at an appropriate volume, pitch, and speed.
d. All of the above