In an alphabetic filing system, Wm. A. Robertson is filed before ...

[asd123]

In an alphabetic filing system, Wm. A. Robertson is filed before William A. Robertson.
 a. True
  b. False
 Indicate whether the statement is true or false

Question 2

To effectively handle customer conflicts:
 a. listen carefully to customers' problems.
 b. do not accept blame on behalf of your department or company.
  c. ignore trivial concerns and handle only major issues.
 d. Both A and B

[taylorsonier]

Answer to Question 1

False

Answer to Question 2

a

[asd123]

Excellent

[duy1981999]

Thanks for the timely response, appreciate it