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Author Question: Which of the following is an example of an empathy statement? a. I am sorry your shipment did not ... (Read 22 times)

Medesa

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on: Aug 22, 2018
Which of the following is an example of an empathy statement?
 a. I am sorry your shipment did not arrive on time.
 b. We appreciate your business.
 c. I can imagine it is frustrating when a shipment does not arrive when you expect it.
  d. Both A and B

Question 2

Indexing is the mental process of determining the filing segment by which a record is to be stored and the placing or listing of items in an order that follows a particular system.
 a. True
  b. False
 Indicate whether the statement is true or false


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welcom1000

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Reply #1 on: Aug 22, 2018
Answer to Question 1

c

Answer to Question 2

True


Medesa

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Reply 2 on: Aug 22, 2018
Excellent

nanny

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Reply 3 on: Yesterday
Great answer, keep it coming :)

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