Problems can be avoided by learning to anticipate the customer's ...

[tsand2]

Problems can be avoided by learning to anticipate the customer's needs and providing solutions to their concerns before they even ask for help.
 a. True
  b. False
 Indicate whether the statement is true or false

Question 2

Describe the kinds of information and records that are subject to e-discovery.

[aham8f]

Answer to Question 1

True

Answer to Question 2

Electronic records subject to e-discovery include internal memos, e-mails, texts, employer postings on Twitter and/or Facebook, blogs, spreadsheets, and webinar content.

[tsand2]

Excellent

[Missbam101]

YES! Correct, THANKS for helping me on my review