Customer service is the ability of an organization to ...

[deesands]

Customer service is the ability of an organization to consistently give customers what they want and need.
 a. True
  b. False
 Indicate whether the statement is true or false

Question 2

One of the first pieces of legislation enacted by Congress to aid in records management was the
 a. Freedom of Information Act.
 b. Right to Financial Privacy Act.
 c. creation of the General Services Administration (GSA).
  d. Fair Credit Reporting Act.

[Dunkey]

Answer to Question 1

True

Answer to Question 2

c

[deesands]

Excellent

[bblaney]

TYSM