Author Question: What are some problems that result when an employee isn't able to speak clearly, listen actively, ... (Read 48 times)

ARLKQ · **on:** Aug 22, 2018

What are some problems that result when an employee isn't able to speak clearly, listen actively, and use correct grammar?

What will be an ideal response?

Question 2

Describe what it means to be prepared before placing a call.

What will be an ideal response?

vkodali · **Reply #1 on:** Aug 22, 2018

Answer to Question 1

If you do not speak clearly, the customer can become frustrated with the conversation and be left with an
unprofessional image of your organization. You may have lost a customer to your competitor.
If you do not concentrate and demonstrate empathy, acceptance, and responsibility, the caller can become frustrated
with this lack of professionalism.

Answer to Question 2

To be prepared means you must assemble the materials you may need to refer to during the conversation. Write
down the questions you want to ask and comments you want to make. Be sure you have the correct number and
name of the person with whom you wish to speak.