Answer to Question 1
When you keyboard the list, arrange it so that it is easy to read. Use an appropriate heading. For example, if you
are keyboarding lists for more than one person, include the person's name in the heading. For each appointment,
indicate the time, name of the caller, his or her affiliation, and the purpose of the visit. Also include reminders, such
as a dinner meeting or a commitment to meet someone at the airport. When an appointment is someplace other
than your manager's office, indicate clearly where it will be.
Answer to Question 2
When you must cancel an appointment for your manager, let the person whose appointment is being canceled
know at once. Express regret on your manager's behalf; mention the appointment must be changed; state a reason
in general terms; and offer to schedule another appointment.
An example of scheduling by grouping. All immunizations are scheduled for morning appointments.
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A Simplified Model of Information Flow in Human Memory
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