When hosting international visitors, you should a. Learn a few ...

[krzymel]

When hosting international visitors, you should
 
  a. Learn a few words and phrases in the visitor's language.
  b. Locate the client's nearest consulate's office.
  c. Research cultural attitudes about time,
  d. All of the above,

Question 2

When someone whom the manager wishes to see calls to cancel an appointment, a good public relations assistant will
 
  a. Offer to make another appointment.
  b. Try to persuade the caller to keep the appointment.
  c. Discourage the caller from making another appointment.
  d. All of the above.

[yeungji]

Answer to Question 1

D

Answer to Question 2

A

[krzymel]

Thanks for the timely response, appreciate it

[abro1885]

YES! Correct, THANKS for helping me on my review