When a visitor becomes abusive, you should be diplomatic, ...

[EY67]

When a visitor becomes abusive, you should be diplomatic, courteous, and treat him or her with respect; however, under no circumstances should you tolerate abuse.
 
  Indicate whether the statement is true or false.

Question 2

It is quite common for employers to post statements that the company is a bilingual company or office and to post pictures of bilingual employees for visitor's convenience.
 
  Indicate whether the statement is true or false.

[tjayeee]

Answer to Question 1

T

Answer to Question 2

T

[EY67]

Gracias!

[abro1885]

Excellent