Answer to Question 1
C
Answer to Question 2
Because a probation officer works with so many different types of personalities, he or she needs to have good communications skills. A PO needs to be able to talk with a parolee without judging or coming across as if she is. She needs to relate well to everyone. The probation officer will need to listen to the people in his care. She needs to be approachable so they feel comfortable coming to her when they need to. The job of the probation officer involves overseeing a large amount of paperwork and files. She needs to know basic office and computer skills. She needs to gather information on each of her cases and organize the findings into a coherent report. The officer will need to keep track of where each probation case is in respect to court dates, paperwork needed and what each client needs to have accomplished by that date. An effective PO needs to teach, influence, and judge. The probation officer often is the main person involved in rehabilitation, which is arguably the best crime control possible.