There are several things teachers can do when faced with ...

[anjilletteb]

There are several things teachers can do when faced with hostility; one of these is ___________________ __________.
 
  Fill in the blank(s) with correct word

Question 2

A particularly helpful strategy for dealing with feelings and needs honestly and respectfully is through a technique called active ___________________ _.
 
  Fill in the blank(s) with correct word

[sylvia]

Answer to Question 1

remain calm, accept emotion, use active listening, express concerns constructively, respect parent concerns, reschedule meeting

Answer to Question 2

listening

[anjilletteb]

Both answers were spot on, thank you once again

[sylvia]

Great! Please up vote