Question 1
These are the most influential trends in the travel agency industry
except:
◦ the increasing amount of online travel services.
◦ the creativity and new ways of doing business invented by travel agents as response to the cut in commissions from airlines, hotels, and other providers.
◦ mergers and acquisitions.
◦ the promising growth of travel agents over the recent years.
Question 2
This is
not an example of the most important computerized global distribution systems.
◦ Amadeus
◦ Sabre
◦ Expedia
◦ Worldspan
◦ Galileo