Question 1
Jason, a sales manager, has been given the task of coaching a new employee. Jason has already observed the employee on the job and reviewed the employee's productivity levels. What should Jason do next?
◦ develop a change plan with the employee
◦ offer the employee ideas and advice
◦ create a task assignment
◦ observe the employee again
Question 2
Westin Manufacturing is a large firm with offices across the U.S. Many career opportunities exist at Westin in areas such as IT, sales, marketing, and product development. Westin managers are currently considering the idea of assigning a coach to every new employee at the firm. Which of the following, if TRUE, best supports this idea?
◦ Organizational development at Westin has improved employee engagement.
◦ Westin employees participate in training and development programs twice a year.
◦ As a high-performance work system, Westin relies on multiskilled teams.
◦ The turnover rate of hourly employees at Westin is higher than the industry average.
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