Communications Process Expert (Scenario)Margaret works as the ...

[TFauchery]

Communications Process Expert (Scenario)
Margaret works as the human resource manager for Horizon Software, Inc., a company that focuses on the development and implementation of customized software applications for public and private sector organizations. The past few months have been very challenging, and unfortunately, some key opportunities have been missed due to poor communication within the company. The employees have started complaining about an apparent lack of communication among company managers. Margaret decided that it was imperative to conduct an organizational communication workshop for these managers.


Margaret begins the workshop by defining communication as ________.
◦ transmission of messages
◦ delivery and receipt of written and verbal messages
◦ interpretation of symbols
◦ transfer and understanding of meaning
◦ presentation and acknowledgement of ideas

[bdobbins]

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[cherise1989]

Communications Process Expert (Scenario)
Margaret works as the human resource manager for Horizon Software, Inc., a company that focuses on the development and implementation of customized software applications for public and private sector organizations. The past few months have been very challenging, and unfortunately, some key opportunities have been missed due to poor communication within the company. The employees have started complaining about an apparent lack of communication among company managers. Margaret decided that it was imperative to conduct an organizational communication workshop for these managers.


Margaret states that the sender initiates a message by encoding a thought. Four conditions influence the effectiveness of an encoded message: the skills, attitudes, and knowledge of the sender, and the ________.
◦ socio-cultural system
◦ level of noise
◦ time-space constraints
◦ knowledge of the receiver
◦ amount of interpersonal warmth

[javimendoza7]

socio-cultural system

[joblessjake]

Communications Process Expert (Scenario)
Margaret works as the human resource manager for Horizon Software, Inc., a company that focuses on the development and implementation of customized software applications for public and private sector organizations. The past few months have been very challenging, and unfortunately, some key opportunities have been missed due to poor communication within the company. The employees have started complaining about an apparent lack of communication among company managers. Margaret decided that it was imperative to conduct an organizational communication workshop for these managers.


Margaret warned that the entire communication process can be affected by disturbances that interfere with the transmission, receipt, or feedback of a message. These are called ________.
◦ filtering
◦ noise
◦ feedback
◦ nonverbal signs
◦ interruptions

[SeanoH09]

noise

[ereecah]

Communications Process Expert (Scenario)
Margaret works as the human resource manager for Horizon Software, Inc., a company that focuses on the development and implementation of customized software applications for public and private sector organizations. The past few months have been very challenging, and unfortunately, some key opportunities have been missed due to poor communication within the company. The employees have started complaining about an apparent lack of communication among company managers. Margaret decided that it was imperative to conduct an organizational communication workshop for these managers.


Margaret continued the workshop by telling the managers that the final link in the communication process is the ________ loop.
◦ noise
◦ feedback
◦ translation
◦ decoding
◦ agreement

[apple]

feedback

[mmm]

Communications Process Expert (Scenario)
Margaret works as the human resource manager for Horizon Software, Inc., a company that focuses on the development and implementation of customized software applications for public and private sector organizations. The past few months have been very challenging, and unfortunately, some key opportunities have been missed due to poor communication within the company. The employees have started complaining about an apparent lack of communication among company managers. Margaret decided that it was imperative to conduct an organizational communication workshop for these managers.


At the conclusion of the workshop, Margaret informed the managers that the two best-known types of nonverbal communication are ________.
◦ verbal intonation and text messaging
◦ verbal intonation and paralinguistics
◦ body language and facial expressions
◦ body language and text messaging
◦ body language and verbal intonation

[kingfahad97]

body language and verbal intonation