General Administrative Theory at Tidy Tilda's (Scenario)Penny ...

[justinmsk]

General Administrative Theory at Tidy Tilda's (Scenario)
Penny owns Tidy Tilda's, a housecleaning service. She has been in operation for more than three years and has a steady client list which she hopes to expand as she tries to grow the business. She has ten cleaners who work for her on various assignments five days a week. The way she has structured the operation is that for each assignment, cleaners work in pairs, and for the occasional big job, in threes. Majority of her clients are homeowners, but occasionally she gets a bigger contract from offices and other businesses. The assignments usually take one day and the cleaners report into the office in the morning and at the end of their shift. For the occasional big job, which might take up to three days and three or four cleaners, Penny negotiates different terms. Penny's management style and techniques follow closely Fayol's principles of management as she aspires to build an adaptable organization.


Penny has taken the position that she is the boss and this gives her the right to assign the work of the cleaners. This illustrates her ________ as the managers.
◦ position
◦ role
◦ culture
◦ authority
◦ knowledge

[SAUXC]

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[dollx]

General Administrative Theory at Tidy Tilda's (Scenario)
Penny owns Tidy Tilda's, a housecleaning service. She has been in operation for more than three years and has a steady client list which she hopes to expand as she tries to grow the business. She has ten cleaners who work for her on various assignments five days a week. The way she has structured the operation is that for each assignment, cleaners work in pairs, and for the occasional big job, in threes. Majority of her clients are homeowners, but occasionally she gets a bigger contract from offices and other businesses. The assignments usually take one day and the cleaners report into the office in the morning and at the end of their shift. For the occasional big job, which might take up to three days and three or four cleaners, Penny negotiates different terms. Penny's management style and techniques follow closely Fayol's principles of management as she aspires to build an adaptable organization.


Evita, one of the new cleaners approached Penny one day after the others had gone home. Evita wanted some clarification on the roles in the company. She said that Alice, her partner on the assignments this week, had given her completely different instructions from what Penny had said. Evita wanted to know who she should follow. Penny explained to her that she would receive orders from only Penny herself. In management terms this would point to ________.
◦ stability
◦ centralization
◦ division of work
◦ unity of command
◦ initiative

[Dinolord]

unity of command

[shenderson6]

General Administrative Theory at Tidy Tilda's (Scenario)
Penny owns Tidy Tilda's, a housecleaning service. She has been in operation for more than three years and has a steady client list which she hopes to expand as she tries to grow the business. She has ten cleaners who work for her on various assignments five days a week. The way she has structured the operation is that for each assignment, cleaners work in pairs, and for the occasional big job, in threes. Majority of her clients are homeowners, but occasionally she gets a bigger contract from offices and other businesses. The assignments usually take one day and the cleaners report into the office in the morning and at the end of their shift. For the occasional big job, which might take up to three days and three or four cleaners, Penny negotiates different terms. Penny's management style and techniques follow closely Fayol's principles of management as she aspires to build an adaptable organization.


Once a month Penny brings all the workers in for a staff meeting. This is part social, part business as she gives out information on the past months achievements and presents new proposals. Penny values suggestions from the workers because they are really the frontline with the customers. All major decisions are voted on by everyone. Penny is applying ________ principle of management here.
◦ scalar chain
◦ centralization
◦ authority
◦ unity of command
◦ equity

[frre432]

centralization

[stevenposner]

General Administrative Theory at Tidy Tilda's (Scenario)
Penny owns Tidy Tilda's, a housecleaning service. She has been in operation for more than three years and has a steady client list which she hopes to expand as she tries to grow the business. She has ten cleaners who work for her on various assignments five days a week. The way she has structured the operation is that for each assignment, cleaners work in pairs, and for the occasional big job, in threes. Majority of her clients are homeowners, but occasionally she gets a bigger contract from offices and other businesses. The assignments usually take one day and the cleaners report into the office in the morning and at the end of their shift. For the occasional big job, which might take up to three days and three or four cleaners, Penny negotiates different terms. Penny's management style and techniques follow closely Fayol's principles of management as she aspires to build an adaptable organization.


In early December each year Tidy Tilda's celebrates with a Christmas party for all the employees and their families. Penny feels that such events encourage esprit de corps which builds ________ amongst the employees.
◦ order
◦ harmony
◦ empowerment
◦ centralization
◦ unity of direction

[dmurph1496]

harmony

[Mr.Thesaxman]

General Administrative Theory at Tidy Tilda's (Scenario)
Penny owns Tidy Tilda's, a housecleaning service. She has been in operation for more than three years and has a steady client list which she hopes to expand as she tries to grow the business. She has ten cleaners who work for her on various assignments five days a week. The way she has structured the operation is that for each assignment, cleaners work in pairs, and for the occasional big job, in threes. Majority of her clients are homeowners, but occasionally she gets a bigger contract from offices and other businesses. The assignments usually take one day and the cleaners report into the office in the morning and at the end of their shift. For the occasional big job, which might take up to three days and three or four cleaners, Penny negotiates different terms. Penny's management style and techniques follow closely Fayol's principles of management as she aspires to build an adaptable organization.


Alice, one of the most senior cleaners, has come to Penny complaining about working with the new cleaners. She wants to go on the assignments alone and asks Penny to approve this just for her. Penny makes a decision to refuse Alice's request because this would ________.
◦ send a negative message to the customers
◦ not be in the interests of the other employees
◦ undermine any line of authority in the company
◦ cost more money in the long run on higher salary for Alice
◦ hinder any future personnel planning

[Anonymous]

not be in the interests of the other employees