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Author Question: Regarding customer satisfaction surveys: (Read 96 times)

Zoey63294

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on: Mar 30, 2020

Question 1

In addition to ongoing feedback processes, companies should consider:
◦ mystery shoppers.
◦ focus groups.
◦ explorer groups.
◦ All of the above.

Question 2

Regarding customer satisfaction surveys:
◦ should be administered to every customer or else the data will be distorted.
◦ the most important thing is what you do with customer responses.
◦ the more frequent the better.
◦ should be loosely worded so that the customer can express himself or herself.
Customer Service: Career Success Through Customer Loyalty ¦ Timm ¦ 6th Edition
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Marked as best answer by Zoey63294 on Mar 30, 2020

jomama

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Reply #1 on: Mar 30, 2020
Lorsum iprem. Lorsus sur ipci. Lorsem sur iprem. Lorsum sur ipdi, lorsem sur ipci. Lorsum sur iprium, valum sur ipci et, vala sur ipci. Lorsem sur ipci, lorsa sur iprem. Valus sur ipdi. Lorsus sur iprium nunc, valem sur iprium. Valem sur ipdi. Lorsa sur iprium. Lorsum sur iprium. Valem sur ipdi. Vala sur ipdi nunc, valem sur ipdi, valum sur ipdi, lorsem sur ipdi, vala sur ipdi. Valem sur iprem nunc, lorsa sur iprium. Valum sur ipdi et, lorsus sur ipci. Valem sur iprem. Valem sur ipci. Lorsa sur iprium. Lorsem sur ipci, valus sur iprem. Lorsem sur iprem nunc, valus sur iprium.
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Only 49% of students answer this correctly


Zoey63294

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Reply 2 on: Mar 30, 2020
Thanks for the timely response, appreciate it

emsimon14

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Reply 3 on: Yesterday
YES! Correct, THANKS for helping me on my review

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