Question 1
When emotionally charged behaviors arise in the group what member usually intervenes
◦ rescuer
◦ talkative member
◦ opinion seeker
◦ harmonizer
Question 2
Constructive confrontations should not be
◦ solicited rather than imposed
◦ timed so that members can experience the full effect effect of the intervention
◦ evaluative of members' specific behaviors
◦ done gently