Question 1
Which of the following is considered a cost of quality?
◦ external failure costs
◦ opportunity costs
◦ sunk costs
◦ contingent liabilities
Question 2
Which of the following is true of ISO 9000?
◦ It is a quality management system comprising different process improvement such as six sigma and lean manufacturing.
◦ It is mandatory for all listed companies in US to get ISO certified.
◦ It helps companies monitor, document, and certify the elements of their production processes that lead to quality.
◦ It is a disciplined, data-driven, and statistical approach to improve the quality of products or services by identifying and removing the causes of defects.