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Author Question: When speaking with a customer, Technician A uses profanity only if the customer uses foul language ... (Read 429 times)

geodog55

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on: Aug 13, 2021

Question 1

When documenting the work order, what things should be listed?
◦ The test equipment used for diagnosis
◦ The test procedure that was followed
◦ The parts that were replaced
◦ All of these

Question 2

When speaking with a customer, Technician A uses profanity only if the customer uses foul language first. Technician B says that its okay to use profane language with younger customers because they can relate better. Which technician is correct?
◦ Technician A only
◦ Technician B only
◦ Both technicians A and B
◦ Neither technician A nor B
Automotive Technology ¦ Halderman ¦ 5th Edition
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Marked as best answer by geodog55 on Aug 13, 2021

cat123

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Reply #1 on: Aug 13, 2021
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Marvin Shamoon

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Reply #2 on: Oct 25, 2021
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Reply #3 on: Apr 15, 2022
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