Question 1
Verbal aggressiveness is __________.
◦ providing confirmation
◦ refusing to inflict psychological pain
◦ attacking the other person's self-concept
◦ sharing a point of view
Question 2
What should you do before a fight to help resolve the conflict?
◦ Recall past events in which you have been treated unfairly by the other person.
◦ Bring in additional people who are on your side.
◦ Be sure you are each ready to deal with the conflict.
◦ Remind yourself how angry you are at the other person.