Author Question: How does the text say that hospitality companies will set themselves apart and win guest loyalty? (Read 179 times)

najmarocks25 · **on:** Apr 10, 2022

Question 1

EIS systems focus on providing a ________, which is an organizational report card of key performance measures, to top managers.
◦ Drill-down
◦ Value chain
◦ Balanced scorecard
◦ Flash report

Question 2

How does the text say that hospitality companies will set themselves apart and win guest loyalty?
◦ Knowing what information is known about guests
◦ Knowing how information about guests is used
◦ Creating "wow" experiences with guest information
◦ All of these

labrinker · **Reply #1 on:** Apr 10, 2022

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