Question 1
To balance the scorecard, organizations should select all of the following
except◦ lagging measures.
◦ qualitative measures.
◦ leading measures.
◦ dashboard measures.
Question 2
After selecting the appropriate measures for the balanced scorecard, managers should
◦ select a manager to evaluate each measure.
◦ select a committee to enforce the use of the measures.
◦ set a limit on the measure.
◦ set a target for each measure.