Steps for making effective small talk include A) introducing ...

[lbcchick]

Steps for making effective small talk include
 
  A) introducing yourself.
  B) commenting on the surroundings.
  C) keeping the conversation ball rolling.
  D) all of these.

Question 2

The broaden-and-build model proposes that _____ people's outlooks and then builds on subsequent learning to develop future emotional and intellectual resources.
 
  A) flow broadens
  B) negative emotions broaden
  C) positive emotions broaden
  D) flexibility broadens

[joshraies]

Answer to Question 1

D

Answer to Question 2

C