Author Question: List the two major reasons for emotional exhaustion, part of Maslach's three dimensional model of ... (Read 49 times)

bcretired · **on:** Jun 22, 2018

List the two major reasons for emotional exhaustion, part of Maslach's three dimensional model of burnout.

What will be an ideal response?

Question 2

Pioneer researcher Christina Maslach notes that the term burnout emerged from everyday language and not from scholarly theory. How did Maslach attempt to determine what the term burnout represented?

What will be an ideal response?

javimendoza7 · **Reply #1 on:** Jun 22, 2018

Answer to Question 1

Two of the major reasons for emotional exhaustion are work overload or work-related interpersonal conflicts.

Answer to Question 2

Maslach attempted to determine what the term represented through developing a self-report instrument that captured the phenomenon as understood by the general population. Her original instrument, the Maslach Burnout Inventory (MBI) (Maslach & Jackson, 1986), focused on the people-oriented occupations. Later versions were applied to other occupational categories as well.