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Author Question: When you need to refuse a customer request a. use a direct approach b. do not explain reasons for ... (Read 284 times)

ENagel

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on: Jun 23, 2018
When you need to refuse a customer request
 
 a. use a direct approach
  b. do not explain reasons for the refusal
  c. use positive words that show empathy
  d. both a and c

Question 2

To provide quality customer service
 
 a. be courteous to all customers
  b. do not let the customer talk at length if you think you know what the problem is
  c. convince the customer to buy another product if you do not have the product the
  customer needs
  d. tell customers only favorable product information


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peter

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Reply #1 on: Jun 23, 2018
Answer to Question 1

C

Answer to Question 2

A


ENagel

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  • Posts: 540
Reply 2 on: Jun 23, 2018
Gracias!

parshano

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  • Posts: 333
Reply 3 on: Yesterday
Thanks for the timely response, appreciate it

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