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Author Question: When you need to refuse a customer's request, you should use the direct approach for the message. ... (Read 211 times)

Redwolflake15

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on: Jun 23, 2018
When you need to refuse a customer's request, you should use the direct approach for the message.
 
 
  Indicate whether the statement is true or false

Question 2

When dealing with a difficult customer, you should maintain a professional attitude and not take the
  customer's comments personally.
 
 
  Indicate whether the statement is true or false


Sassygurl126

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Reply #1 on: Jun 23, 2018
Answer to Question 1

F

Answer to Question 2

T


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