This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: To build good customer relations: a. do all of the talking. b. finish what you're doing before ... (Read 51 times)

elizabeth18

  • Hero Member
  • *****
  • Posts: 559
on: Jun 23, 2018
To build good customer relations:
 a. do all of the talking.
 
  b. finish what you're doing before you acknowledge the customer.
 
  c. give the customer your total attention.
 
  d. accept a personal phone call while talking with a customer.

Question 2

When faced with a customer who has a problem:
 a. look at the customer and frown.
 
  b. restate the problem to make sure that you understand it correctly.
 
  c. tell the customer you don't work in that department.
 
  d. None of the answers are correct.


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

billybob123

  • Sr. Member
  • ****
  • Posts: 336
Reply #1 on: Jun 23, 2018
Answer to Question 1

c

Answer to Question 2

b


elizabeth18

  • Member
  • Posts: 559
Reply 2 on: Jun 23, 2018
Gracias!

ryhom

  • Member
  • Posts: 366
Reply 3 on: Yesterday
Excellent

« previous next »
 

Did you know?

Multiple sclerosis is a condition wherein the body's nervous system is weakened by an autoimmune reaction that attacks the myelin sheaths of neurons.

Did you know?

Illicit drug use costs the United States approximately $181 billion every year.

Did you know?

People who have myopia, or nearsightedness, are not able to see objects at a distance but only up close. It occurs when the cornea is either curved too steeply, the eye is too long, or both. This condition is progressive and worsens with time. More than 100 million people in the United States are nearsighted, but only 20% of those are born with the condition. Diet, eye exercise, drug therapy, and corrective lenses can all help manage nearsightedness.

Did you know?

About 80% of major fungal systemic infections are due to Candida albicans. Another form, Candida peritonitis, occurs most often in postoperative patients. A rare disease, Candida meningitis, may follow leukemia, kidney transplant, other immunosuppressed factors, or when suffering from Candida septicemia.

Did you know?

A serious new warning has been established for pregnant women against taking ACE inhibitors during pregnancy. In the study, the risk of major birth defects in children whose mothers took ACE inhibitors during the first trimester was nearly three times higher than in children whose mothers didn't take ACE inhibitors. Physicians can prescribe alternative medications for pregnant women who have symptoms of high blood pressure.

A sod house in North Dakota, 1896. Individual “bricks” of sod were hewn from the ground and stacked A sod house in North Dakota, 1896. Individual “bricks” of sod were hewn from the ground and stacked
Phrases that Decrease Customer Service Level Phrases that Decrease Customer Service Level
Kneeling on one knee to keep good alignment when massaging the arms and hands. Kneeling on one knee to keep good alignment when massaging the arms and hands.
Massage the feet. Finish with light connecting strokes over the entire leg. Redrape the leg. Massage the feet. Finish with light connecting strokes over the entire leg. Redrape the leg.
Shake the arm and then brush entire arm with fingertips to finish. Shake the arm and then brush entire arm with fingertips to finish.
Penguin build with Lego Penguin build with Lego
Video: Mitosis step-by-step

For a complete list of videos, visit our video library