Author Question: To build good customer relations: a. do all of the talking. b. finish what you're doing before ... (Read 75 times)

elizabeth18 · **on:** Jun 23, 2018

To build good customer relations:
a. do all of the talking.

b. finish what you're doing before you acknowledge the customer.

c. give the customer your total attention.

d. accept a personal phone call while talking with a customer.

Question 2

When faced with a customer who has a problem:
a. look at the customer and frown.

b. restate the problem to make sure that you understand it correctly.

c. tell the customer you don't work in that department.

d. None of the answers are correct.