Your claim message will be most effective if you make a ...

[bucstennis@aim.com]

Your claim message will be most effective if you make a reasonable and valid request, present a logical case with clear facts, and display some anger and emotion.
  Indicate whether the statement is true or false

Question 2

Persuasive claim or complaint messages may involve damaged products, mistaken billing, inaccurate shipments, warranty problems, limited return policies, insurance snafus, or faulty merchandise.
  Indicate whether the statement is true or false

[morrie123456]

Answer to Question 1

False

Answer to Question 2

True