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Author Question: When writing persuasive claim or complaint messages, you should A) suggest that the receiver ... (Read 67 times)

erika

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on: Jun 23, 2018
When writing persuasive claim or complaint messages, you should
 A) suggest that the receiver intentionally deceived you or intentionally created the problem.
 B) use a moderate tone.
 C) inform the reader that you will contact the Better Business Bureau if your claim is not granted.
 D) use a strong tone with accusatory language to demonstrate your dissatisfaction.

Question 2

When developing a claim message, you should
 A) close the message by clearly specifying what you want done.
 B) describe the problem without providing a long, detailed account of the issue.
 C) include copies of relevant materials.
 D) All answer choices are correct.


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gcook

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Reply #1 on: Jun 23, 2018
Answer to Question 1

B

Answer to Question 2

D


erika

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  • Posts: 522
Reply 2 on: Jun 23, 2018
Gracias!

Animal_Goddess

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Reply 3 on: Yesterday
Excellent

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